Policies

Items in new, resalable condition can be returned within 30 days for all full refund.  Shipping charges are not refundable.  Close-out and sale items are also not refundable. For instructions on returning your product please email staywarm@militarythermals.com ; upon receipt of your approved return you will recieve credit to the credit card used for purchase within 7 days. Returns received without prior authorization will not receive credit or return shipment.

Should a determination be made that your product is not in like new, resalable condition you will not receive credit and may have the product returned at your expense.  Rule of Thumb:  If your product has been worn or washed it is not in like new condition and will not receive credit.

Warranty

Should you experience a defect with any MilitaryThermals.com product just send us an email with the nature of the problem (please include your order/invoice number).  Defective products receive shipment of a replacement product with a prepaid return package for the defective item.  Typical turn around time once notification is received is 1-2 business days.

Shipping

Priority shipment orders received prior to 1:00 P.M. Eastern Standard Time Monday - Friday  will be shipped the same day.  Standard Ground orders ship within 1-2 business days. In the unlikely event of a backorder situation we will provide notification via email within 1-2 business days.

Payments

Credit card billing addresses, and security code verification is very important for the protection of an online retailer.  Information provided must match 100% with what your credit card company has on file; discrepancies will result in a delay in the shipment of your order.  One attempt will me made to verify any inconsistencies; should MilitaryThermals.com be unable to verify your information on the second attempt your order will be canceled. 

Privacy

MilitaryThermals.com offers secure payment processing by Verisign, Inc. VeriSign, Inc. is the leading provider of digital trust services that enable everyone, everywhere to engage in commerce and communications with confidence.  Feel free to shop with with peace of mind, not only is your information secure from online hackers, MilitaryThermals.com will never sell your contact information for promotions from other companies.  Customers information is encrypted and only visible to the MilitaryThermals.com staff.  Your name, address, and credit card information wouldn't be safer in Fort Knox!

Arizona residents are required  to pay 5.6% sales tax.